Do not let difficult conversations wreck your efforts to attract and retain great employees. Studer group publishing offers purposedriven books that help healthcare leaders develop the skills they need to improve and sustain results across their organizations. The book is based on studer groups work with hundreds of top healthcare organizations. The key is to learn about the models, practice them, and pick the appropriate model for the situation.
Studer group, a huron solution medical company pensacola. Taking conversations from difficult to doable studer group. Taking conversations from difficult to doable audiobook by. It is written on the premise that when you are stuck in any situationwhether its at home or workthere is a crucial conversation keeping you from accomplishing the desired results. Finally, the studer group and all the high priced consultants that are trying to fool patients and their families into believing that healthcare institutions are patientcentered when they may not be have a real mission to fullfill. On the 90th day, we suggest that leaders ask the same questions and also add two others to their conversation.
The book describes the process our school district uses to transform our culture as we. Lynne cunningham author, romy northlinger narrator, westvoice audioworks publisher. How to discuss what matters most book online at best prices in india on. I hope you enjoy the conversation as much as i did.
The book is structured around five evidencebased classroom learning principlesand 14 tactics. Just as studer group helps organizations we coach to outperform and. Deb commenced with studer group australasia in 2008 and is a highly valued member of the team. Whether youre giving notsopositive feedback to an employee, broaching a sensitive issue with a coworker or even confronting a moody employee, there will come a time when you need to bite the proverbial bullet and just say what needs saying.
Apr, 2020 on todays episode, rich bluni, studer group speaker, and author of inspired nurse, who has more than 25 years of nursing, risk management, and leadership experience, shares his perspective on the frontline professionals who are committed to a heroic service during a very challenging time. Wishing for positive outcomes or for other people to be more reasonable seldom works. Then when studer group was sold to huron, i basically resigned from there. At some point, you will have to have a difficult conversation at work. Challenging yet necessary conversations webinar slides critical conversations a quick guide to two types of peertopeer critical conversations. Cara dake coach and account leader, federal healthcare.
She goes on to explain that, so often, we enter tough conversations wanting to prove our point or simply be right compete, which affects our tone and demeanor, and how what were saying is received. Cunningham explains how to engage in unpleasant conversations and how to respond when. In hardwiring excellence, quint studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a culture of service and operational excellence that drives bottomline results. I listened to the great employee handbook by quint studer founder of studer group it is a mustread for anyone in any field who wishes to actively work toward a peaceful and productive work environment. Have you ever launched into a difficult conversation unprepared, only to have the interaction spiral out of control. In addition to working with leaders, lynne works with boards of directors to. Craig served as an integral leader in studer groups baldrige journey.
The art and science of nurse leadership helps fill in the knowledge gaps for the courageous and dedicated men and women who take on one of the most complex jobs in healthcare. Download it once and read it on your kindle device, pc, phones or tablets. In tough conversations, seek to complete, not compete. In her post on the studer group s insights blog, cunningham recommends keeping this phrase in mind. Quint studer s new book helps you hardwire the skills you need to perform at a higher levelcontinuously. May 19, 2016 cunningham, who is a coach for studer group, built her book around the firms three models for conducting difficult conversations. Taking conversations from difficult to doable audiobook. Packed with new research and fresh insights all brought to life with humorous, thoughtprovoking and inspiring stories, this book is a must have for any leader struggling to shore up margins while sustaining an organization thats a. Lynne cunningham, mpa, fache, is the author of a new book on the topic.
The but diminishes the compliment with which the sentence started. For more information, tools and tips please refer to kofmans book, conscious business, and his articles. In her book taking conversations from difficult to doable lynne explores what happens when we ignore situations that require a tough conversation and how to avoid reaching the tipping point. Written by lynne cunningham, mpa, fache, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively. Difficult conversations are necessaryat least if you want people to correct mistakes, learn and grow. Teamwork demonstrates high commitment to making things better for the. Have you ever launched into a difficult conversation without being well. How to discuss what matters most reissue by patton, bruce, stone, douglas, heen, sheila, fisher, roger isbn. Written by lynne cunningham, mpa, fache, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them. Beth has shared this model with audiences across the country and talks about it in her popular spinach in your teeth webinar. Take time to prepare for these conversations as they are difficult and require practice. She is a frequent speaker on studer group basics and how to measure return on investment with application of studer groups evidencebased leadership sm tools, as well as having tough conversations, generational diversity, and time, meeting and email managerment.
Review of difficult conversations by douglas stone, bruce. Cunningham is the author of several books and many journal articles on topics including the impact of patient satisfaction on malpractice exposure, physician involvement in marketing and marketing best practices in a variety of service lines. I was first introduced to his book hardwiring excellence back in 2005 and ive been. Drag each of your direct reports into a conference room for a oneonone, hand them an officiallooking document, and then start in with. Skip your low performers when starting performance appraisals. Jul 01, 2016 lynne cunningham of the studer group discusses her new book, taking conversations from difficult to doable. Published on jul 1, 2016 lynne cunningham of the studer group discusses her new book, taking conversations from difficult to doable. Quint studers new book is the study guide they need.
Taking conversations from difficult to doable conflict. How to lead teachers to become great, by janet pilcher and robin largue, helps education leaders create great places for teachers to teach, students to learn, and places for parents to send their children. He has a gift for helping struggling companies implement and hardwire brilliantly simple fixes that solve larger problems in a selfperpetuating, almost organic way. Read difficult conversations how to discuss what matters most by douglas stone available from rakuten kobo. If hiring is there anyone you know who might be a valuable addition to our team. Lynne cunningham, mpa, explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively. Studer group works with organizations to create a culture of excellence through healthcare coaching and cultural transformation. Apr 06, 2020 cunningham, who is a coach for studer group, built her book around the firms three models for conducting difficult conversations. If you want to have difficult conversations talk to people in a different study group next time. The great employee handbook is studer s sixth book.
First, lets look at why its so important to have these conversations. In her book taking conversations from difficult to doable lynne explores what happens when we ignore situations that require a tough conversation and how to avoid reaching the tipping point where patient safety is threatened. Difficult conversations are necessaryat least if you want people to correct mistakes. Studer group, a huron solution, pensacola, florida. Publishers weekly the central insights of difficult conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is.
Authored by members of the harvard negotiation project which sounds awfully prestigious, the book is lucid and accessible. The toolbox if applied can be game changing for many people. It is a book you will turn to again and again for advice, practical skills, and reassurance. Five ways to create a culture of engagement by greg paris, former hospital ceo. Crucial conversations coaching and taking corrective action jon albrecht, r.
Most leaders answer yes to at least one, if not all, of these questions. Coach and account leader, federal healthcare at huron studer group. Straight a leadership, a book by wall street journal bestselling author qu. Now he spends his time dedicated to healthcare organizations working with their medical staffs and executives to help architect their own journeys to excellence. Straight a leadership, a book by wall street journal bestselling author quint studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. Lynne is the author of several books and many journal articles on topics including taking conversations from difficult to doable, the impact of patient satisfaction on malpractice exposure. Surprisingly, despite what appear to be infinite variations, all difficult conversations share a common structure. The better the relationships, the better the company. Find the courage to have these difficult conversations. Today more than ever, your senior leaders must produce straight a work.
Lynne cunningham of the studer group discusses her new book, taking conversations from difficult to doable. Filled with examples from everyday life, difficult conversations will help you on your job, at home, or out of the world. The 10thanniversary edition of the new york times business bestsellernow updated with answers to ten questions people. Unlike most books on this subject, taking conversations from difficult to doable is short, to the point, and easy to understand. But before we get to that, lets look at what jack and michaels conversation can teach us about how difficult conversations work. Our speakers are culture and performance specialists with extensive hands on industry experience.
While difficult conversations may not have the intrinsic appeal of the harvard negotiation projects previous bestseller, getting to yes, this book is a cogent resource for those who see the. If you liked crucial conversations you will love this book. A culture of high performance audiobook by quint studer. Difficult conversations and to practice the skills it introduces key points discuss the key takeaways from the lecture 10 mins personal inventory reflect on a difficult conversation you had recently 15 mins 3 5 practicing skills in pairs, evaluate your performance against the seven steps of an effective conversation. It works as well in your personal life as it does your work life. Jul 27, 2018 lynne is the author of several books and many journal articles on topics including taking conversations from difficult to doable, the impact of patient satisfaction on malpractice exposure. We are desperate for real people and real difficult situations not what this book says are difficult conversations. Have you ever dreaded holding a tough but necessary. With great insight and a storytelling style of writing, lynne provides a clear roadmap to help anyone navigate difficult conversations. We all want to celebrate the successes and wins for our team or organization, but how do we know when and how we should celebrate.
It is a method i work with in instructing clients how to work with those that they have typically been challenged with. Does this book deliver on its promise of an effective way through sticky situations, whether with your babysitter or your biggest client. Whether you work in healthcare, are close to someone. This is a very helpful book for everyone as it is highlighted in the book, we all lead difficult conversations.
Lynne cunningham professional healthcare speaker studer group. Difficult conversations by douglas stone, bruce patton, sheila. A recipient of the 2010 malcolm baldrige national quality award, studer group implements evidence based leadership systems that help clients attain and sustain outstanding results in more than 700 hospitals and organizations across the us. Learn 3 conversation models to confidently and effectively navigate difficult. View cara dakes profile on linkedin, the worlds largest professional community. As studer group s partner relations manager debs role is varied and she performs many important functions that ensure we can successfully deliver services to our partners and clients. Tough conversations dont have to damage relationships. The first difficult conversation model is the impact message developed by studer group and my colleague beth keane. Since 2006, craig deao has made an impact at the studer group as a member of the senior executive team. Apr 11, 20 difficult conversations is based on the book difficult conversation and is a methodology of how to engage anyone successfully through a difficult conversation. A culture of high performance is the perfect companion to studer s bestselling classic hardwiring excellence. The great employee handbook audiobook by quint studer.
She is a frequent speaker on studer group basics and how to measure return on investment with application of studer group s evidencebased leadership sm tools, as well as having tough conversations, generational diversity, and time, meeting and email managerment. But they can be less difficult if you just remember one critical rule. Fache, this book explains why we shy away from these critical conversations and. Difficult conversations is a howto selfhelp book on negotiating conflict in emotionallyloaded discussions between two people. This book provides nurse leaders with a solid foundation for success. The book creates awareness on several areas, which when neglected, create distress for many relationships at professional and personal areas. Get thee to france where, it now turns out, the french tourism board is trying to convince parisians. Jul 29, 2019 in her post on the studer groups insights blog, cunningham recommends keeping this phrase in mind. Difficult conversations, written by douglas stone, bruce patton, and sheila heen, offers constructive tips on how to navigate through those encounters. Tips for handling difficult situation an easy to follow chart with strategies to manage difficult. A textbook with passion, hardwiring excellence offers a road map and practical howto guide for creating and sustaining a culture of service and operational. How to respond when a persons behavior doesnt change after a difficult conversation. How do you take your organization to the next level. Easy to replicate examples and straightforward advice take the reader on an enjoyable journey toward building confidence to proactively build skill that turns difficult into doable.
When we are not speaking, the team is working directly with our clients to develop solutions, deliver results and coach organisations to improve performance and services in. Studer group, a huron solution, is an outcomesbased firm that partners with healthcare. The good news is tough conversations can strengthen relationships and help. Its likely because we dont understand the seriousness of biting the bullet and having the conversation and dont have the skills to have these difficult conversations successfully. How to discuss what matters most paperback nov 2 2010.
Conducting highmiddlelow performer conversations bob murphy, r. Jul 25, 2011 stone, patton, and heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easytobrowse format. Quint studers new book, results that last, is a mustread for anyone who is serious about. The book is based on studer group s work with hundreds of top healthcare organizations. Three models for your leadership toolkit by lynne cunningham, mpa, fache. At studer group, we have three models for difficult conversations which are part of a leaders toolkit. The author has no idea what difficult conversations are. Everyday low prices and free delivery on eligible orders. Use desk for difficult conversations studer education. Taking conversations from difficult to doable with lynne. Quint studer s new book is the study guide they need.
This article originally appeared on forbes by mark murphy, founder of leadership iq. She joined the studer group when it was formed 20 years ago. Jul 05, 2000 this book helps me to understand why people ask me to write books all too often. Nov 02, 2010 the 10thanniversary edition of the new york times business bestsellernow updated with answers to ten questions people ask we attempt or avoid difficult conversations every daywhether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. Taking conversations from difficult to doable can help you bite the bullet and say what needs saying. Tools for talking when stakes are high discusses how to handle disagreements and highstakes communication.
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